尼古拉斯能力
能力: An observable ability of a health professional, integrating multiple components such as 知识, 技能, 值, 和态度. Since competencies are observable, they can be measured and assessed to ensure their acquisition. 能力 can be assembled like building blocks to facilitate progressive development (Frank, 等. 2010).
The competencies for the Master’s Degree in Health Administration (MHA) graduate program have been established by MHA program leadership based on best practice competency models (National Center for Healthcare Leadership, Healthcare Leadership Alliance, American College of Healthcare Executives, and the Association of University 项目 in Health Administration).
能力域
1. 道德
a. Evaluates professional and organizational 值 and stewardship of resources
b. Demonstrates the ability to recognize mistakes and learn from them
c. Demonstrates the ability to ask questions and to challenge alternatives
2. 情商
a. Demonstrates 社会 and human relationship 技能 needed to address diverse stakeholders
b. Demonstrates consistent integrity and respect for others
c. 标识, 解释了, and resolves critical tension
d. Holds oneself accountable for meeting standards of performance
e. Assesses individual strengths and weaknesses and eng年龄 in continuous professional development
3. Organizational Change and Innovation
a. 标识, 解释了, and utilizes effective motivational strategies to elicit desired behavior and inspire action toward a shared 愿景
b. Uses team development methods for achieving change
c. Demonstrates effective techniques for working with governance structures
1. Mathematical and Statistical Analysis
a. 标识 and describe quantitative analytical methods for 经济, 金融, 以及临床评估, 调查研究, 预测, 项目管理
b. Evaluates testable hypotheses common in man年龄ment situations, selecting and applying appropriate quantitative methods
c. Understands the application of advanced mathematical techniques such as linear regression, bivariate comparison methods, 等.
d. Incorporates evidenced-based approaches with epidemiological concepts and statistical methods to be used in the prevention of disease, and the improvement of the population’s health
2. Decision-Making and Problem-Solving
a. Uses creative and analytical problem-solving methods
b. Explores cause and effect relationships in order to solve complex problems
c. Evaluates issues from various perspectives
d. 标识 the influences of political, 经济, 文化, 社会, and other factors on decision making
1. 综合管理
a. 标识, 描述了, and applies general man年龄ment concepts, 理论, and tools of man年龄ment science regarding service excellence and the organization of work and decision theory
b. Describes and applies the principles and tools of continuous quality improvement concepts and 技能 to improve work processes and patient outcomes
c. Implements project man年龄ment techniques and systems to examine scope and impact of projects
2. 团队合作技能
a. Exhibits the ability to work collaboratively in a team with colleagues to achieve a desired goal
b. Demonstrates the ability to facilitate and lead a group, and to present results of the team
1. 公众及机构
a. 标识 stakeholders’ 值 and needs and their history and specific interests, and solicit and use input from the community to guide decisions
b. Builds collaborative partnerships at the organizational, local, or regional level
c. 使用谈判, 共识, and conflict resolution methods to assist community development and evaluation
2. 公民的义务
a. 标识 and articulates community 值 and needs in relation to the organization’s mission and 目标
a. 标识, demonstrates, and evaluates 文化 humility and proficiency
b. Applies the principles to be able to work effectively and respect the differences in others’ culture, 种族, 年龄, 性取向, 性别, 比赛
1. 书面及口头
a. 发展, 组织, 综合, and articulates idea and information in an organized and cogent manner.
b. Listens, hears, and responds effectively to ideas and thoughts of others.
c. Writes clearly and effectively based on audience characteristics and communication 目标
2. 演讲技巧
a. Speaks clearly and effectively before individuals and groups in formal and informal settings.
a. Recognizes the role of providers, payers, intermediaries, and others in delivering quality care
b. Analyzes the evolving issues and trends in the health care industry
1. Budget and Financial Man年龄ment
a. Prepares, monitors, and man年龄s budgets
b. Analyzes reimbursement practices for health providers
c. Monitor’s data and identifies deviations in 金融 performance
2. 市场分析
a. Prepares and analyzes market data to segment and target sectors
b. Evaluates internal and external trends that may affect business decision-making
c. Uses qualitative methods to determine patterns and trends culminating in decision-making
3. 战略管理
a. Facilitates and influences the development, implementation and ownership of mission, 愿景, 目标, 和计划
b. Uses strategic thinking tools, models, and methods to guide an organization
c. Project’s future scenarios and evaluates and concludes on optimal scenarios
4. 运营管理
a. Measures, tracks, and responds to the changing needs of the customer
b. Applies the basic concepts of man年龄ment engineering, process improvement, and redesign of systems
5. 信息技术
a. Uses decision-support tools for information and 知识 man年龄ment
b. Uses and man年龄s relevant computer technology
6. 法律 and Regulatory Environment
a. Displays 知识 of federal, state, and local policies and laws effecting the health care industry
b. Monitors and interprets the impacts of laws and regulations on the organization
c. Knowledge of health policy and its effect on providers, payers, and populations
7. 人力资源管理
a. Utilizes the resources and techniques of human resource man年龄ment to maximize the organization’s investment in human capital
b. Analyzes organizational behaviors to achieve organizational 目标
8. 经济学
a. Applies the principles of 经济s and evidence-based techniques to inform decision-making in pricing, 服务需求, 和风险
b. Uses 经济 modeling in strategic planning
能力评估 Development
The 尼古拉斯能力 are linked to learning objectives for each course. Course assignments are linked to the learning objectives of the course. Course assignments are graded by 教师 and feedback is provided to help students develop their MHA competencies. All students must take MHA 5000 as their first course on entry, and Capstone as their last course in the program. In both MHA 5000 and the Capstone course, students are required to take two forms of competency assessment. 第一个是自我调查, which asks students questions to evaluate their perception of their 技能, 知识, and abilities as they relate to the MHA competencies. The second assessment is a Health Care competency exam, provided by Peregrine Academic Services™. The exam provides students an objective analysis of their competency achievement, a comparison to other similar students from other Universities in similar programs, and a comparison of the student’s own progression throughout the MHA program.
Communication of Competency Development
Communication is completed in the following ways:
- Self-survey, which provides the student a forum to communicate their perceptions of level of competency to 教师.
- Health Care Competency exam, which shares information directly to the student and 教师.
- Advising sessions with the MHA Program Director to discuss survey data, 课程成绩, and competency progression.
- Capstone mentor survey of student, which allows a practitioner the opportunity to evaluate the student’s competency development.
- 学生 and Alumni Surveys, provides ad hoc and ongoing data of competency progression.
Aggregate data is analyzed and shared with MHA Program leadership and other stakeholders for the purpose of continually improving the MHA program.